The Business News Source for Connecting Professionals

On Trend

Popular Stories

IT

Cyber Security, DevOps, and more

Hardware

FinTech

Robotic Process Automation, Blockchain and More

HRTech

Talent Management & More

HRTech

Talent Management & More

MarTech

Customer Experience (CX)

Customer Experience (CX) is the holistic perception of a customers journey from the initial contact through the complete relationship with a company.

C
X encompasses all touchpoints, from the digital interface, to customer service, to physical experiences, to product usage and more.